24/7 IT Monitoring for Businesses

What we monitor

🖥️ Servers and Infrastructure

Real-time monitoring of the status of all your company's servers — physical or virtual. We track CPU usage, RAM, disk space, temperature, the status of critical services, and operating system integrity. A server approaching its capacity limit is detected in advance — before it crashes.

🌐 Networks and Connectivity

We monitor the availability and performance of the internal network, switches, firewalls, routers and the internet connection. A loss of connectivity, network equipment behaving anomalously or a degradation in bandwidth are detected immediately — with precise identification of the point of failure.

📡 Wireless Networks

Status and performance of wireless access points, coverage, interference and number of connected devices. Essential for hotels, clinics, open-plan offices and any environment where Wi-Fi is critical to operations.

Security

Monitoring of security events on firewalls, intrusion detection systems and endpoints. Real-time alerts for unauthorised access attempts, suspicious network behaviour and potential threats before they cause damage.

💾 Backups

Automatic verification of the status of backups — whether they have run successfully, whether the data has been saved correctly, and whether there is sufficient space. One of the most critical failures in businesses is only realising that the backup wasn’t working when it’s necessary to recover data. With us, that doesn’t happen.

Email and Cloud Services

Monitoring the availability and performance of email services, Microsoft 365, data flows and cloud integrations. Any issues with Exchange Online or a critical synchronisation are detected and resolved before they affect users.

🖨️ Equipment and Workstations

Status of computers, laptops and critical peripheral equipment — pending updates, emerging hardware issues, running out of disk space, applications with recurring faults.

🔋 Power Systems and UPS

For clients with critical equipment, we monitor the status of UPS and power supply systems — ensuring that a power failure is detected and reported immediately.

The real cost of downtime

One hour of system downtime in a company with 20 employees can cost thousands of euros — between lost productivity, unrealised sales, dissatisfied customers and reputational damage. Many companies only realise this cost after experiencing it.

DataRoad's 24/7 monitoring is the investment that avoids this cost. The price of a month's monitoring is, in the vast majority of cases, less than the cost of a single hour of unplanned downtime.

It is not a cost. It is insurance — with the difference that this one acts before the claim, not after.

Proactive monitoring vs reactive support — what is the difference

Most companies have reactive IT support — when something fails, they call the technician. The problem is that the damage is already done: the system is down, users are idle, the operation is compromised.

DataRoad's proactive monitoring reverses this logic. Instead of waiting for the problem to happen, we identify early warning signs — a hard drive filling up, a service consuming excessive resources, a piece of equipment running hot — and take action before a failure occurs. The system never actually goes down because the issue was resolved before it manifested itself.

It is the difference between firefighting and stopping them from starting.

Real cases of monitoring in action

File server with a 94% capacity hard drive The monitoring system detected that a client’s main file server had reached 94% of disk usage at 2.30 am on a Saturday. The DataRoad team was alerted, assessed the situation remotely and carried out a clean-up of temporary files and redirected logs before the office opened on Monday. The client was never aware that the problem had occurred.

Silent backup failure At a clinic that is a DataRoad client, the backup system stopped working correctly following an automatic software update. Monitoring detected the absence of a successful backup after 24 hours and alerted the team. The issue was fixed remotely in under an hour. Without monitoring, the failure could have gone unnoticed for weeks — until the moment came to recover data.

Suspicious network traffic spike Within an international corporate group, the monitoring platform detected an unusual outbound traffic spike on one of the servers outside of working hours. The DataRoad team investigated immediately, identified a compromised process and isolated the system before any data was exfiltrated.

For what type of companies is it essential

24/7 monitoring is especially critical in organisations where technology is the heart of the operation and any downtime has a direct impact on the business:

🏨 Hospitality — Check-ins, PMS systems, guest Wi-Fi and payments cannot stop — at any time of day or night.

🏥 Health and Clinics Clinical management systems, imaging and patient records demand permanent availability and maximum data protection.

🏛️ Embassies and International Organisations — Environments with high requirements for security, confidentiality and continuous availability.

🏢 Companies with Continuous Operations Any organisation with teams in multiple time zones or 24/7 operations cannot rely on support solely during business hours.

💼 Companies with Critical Data — Law firms, asset managers, financial companies and any organisation where data loss or compromise has serious consequences.

Included in IT Unlimited

24/7 monitoring is included in DataRoad's IT Unlimited contracts — at no additional cost, with no extra modules to pay for, and no surprises on the invoice. It is one of the reasons why the IT Unlimited model is the choice of over 180 companies that trust DataRoad to manage their entire technological infrastructure.

Unlimited support. Permanent monitoring. Fixed monthly cost. No contract.

Frequently Asked Questions

Does the installation of the monitoring agents affect the performance of the systems? No. The monitoring agents are extremely lightweight and use minimal resources — typically less than 1% of CPU and memory. Users do not notice any difference in performance.

Do I receive alerts directly or only DataRoad? Depending on the configuration, we can also send alerts to the client's IT manager or management — for total transparency regarding the status of the systems. By default, alerts are managed by the DataRoad team, who act immediately without requiring any intervention from the client.

Does the service operate outside business hours? Yes. That is precisely what it is for. Monitoring and alerting operate 24 hours a day, 7 days a week, including weekends and bank holidays. Many problems occur outside working hours — and it is at those times that monitoring has the most value.

Which reports do I receive? Each month, the client receives a detailed report with the status of all monitored systems, detected and resolved incidents, uptime, and improvement recommendations. Clear, objective, and useful information for management.

Does monitoring include cyber security? Yes, partially. The monitoring includes detection of anomalous network behaviour, firewall and endpoint security alerts. For advanced cybersecurity protection, DataRoad offers a dedicated complementary service.

Your systems deserve permanent attention. DataRoad guarantees it.

Talk to us and see how 24/7 monitoring can transform the stability and security of your company's IT infrastructure.

📞 211 459 950 📧 sales@dataroad.pt 🕐 Monday to Friday, 09:30 to 18:30