Why Choose DataRoad?

01 — Truly unlimited support, with no small print

The word “unlimited” is used very loosely in the IT market. At DataRoad, it means exactly what it says: no hourly cap, no limit on the number of calls, no extra charge for urgent requests, and no additional charge for call-outs. The IT Unlimited contract covers everything — as many support visits as are needed, for the same fixed monthly fee.

There are no surprises on the bill. There are no disputes over whether a particular service is included or not. When your company needs it, DataRoad is there. Simple.

02 — Proactive monitoring before issues arise

Most IT support companies operate reactively: they wait for the customer to ring and report a problem, and only then do they take action. DataRoad takes the opposite approach.

Our monitoring infrastructure tracks the status of all our clients’ systems in real time — servers, networks, firewalls, switches, backups, cloud services and critical workstations. When a metric falls outside normal parameters, our team is automatically alerted and intervenes before the problem becomes a visible failure.

In many cases, we solve problems that the client never even realised existed. That’s not down to luck — it’s down to our approach.

03 — Technicians certified by the importing manufacturers

Any company can claim to have “experienced technicians”. DataRoad can prove it with genuine certifications issued by the market’s leading manufacturers: Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware and Apple.

These certifications are not merely for show. They represent ongoing training, up-to-date technical knowledge and direct access to manufacturers’ technical support — which translates into faster responses, more accurate solutions and fewer instances of trial and error within our clients’ infrastructure.

04 — The teams that install and configure the systems are the ones who will support the customer in the future

A common problem in the IT market in Portugal: the company selling the service is not the same as the one providing it. The technician who turns up at the client’s office is unfamiliar with the environment, has no background knowledge and will not be the same person next time.

At DataRoad, that doesn’t happen. The team that sets up the network is the same one that subsequently supports it. The technician who configured the server knows every detail of the infrastructure. This continuity is of immense value — in terms of response times, the quality of diagnostics and the trust the client places in those who look after their IT.

05 — No loyalty scheme — we’re staying because we deserve to

IT Unlimited has no minimum contract term. No DataRoad customer is locked in. If, at any time, a company is not satisfied with the service, it can terminate the contract without penalties, without complicated procedures and without any small print.

This condition is not a commercial concession. It is our most honest way of saying that we believe in our work. A client who stays with DataRoad does so because they want to — because the service they receive justifies the investment. And it is precisely this healthy pressure that keeps us giving our best in everything we do, every day.

06 — National coverage with a genuine local presence

It’s easy to be based in Lisbon and claim to serve the whole of Portugal. Having a presence and the capacity to provide on-site support in Lisbon, Porto, Faro, Funchal and Évora is quite another matter. DataRoad has active teams and projects in all these cities — which means that companies with multiple offices or regional operations receive the same level of service throughout the country, with the same dedicated team and the same commitment to quality.

07 — Experience in the most demanding sectors

DataRoad is not just any old IT company. Over the years, we have specialised in sectors where the requirements for reliability, security and availability are the highest.

Hospitality — Hotels in Lisbon and across the country rely on DataRoad for their networks, guest Wi-Fi, PMS systems, CCTV and 24/7 support. Because a hotel never closes, and neither can its IT systems.

Health — Clinics and healthcare facilities where system uptime is critical and where the security of patient data is non-negotiable.

Diplomacy — Embassies and consular missions with the highest standards of security, confidentiality and reliability.

International companies — Multinationals and foreign companies setting up in Portugal that need a local partner who speaks their technical language and understands the requirements of global IT environments.

Higher Education — Universities and academic institutions with complex networks, hundreds of simultaneous users and specific security and performance requirements.

08 — Complete transparency in every detail

At DataRoad, the client always knows what’s included, what’s been done and how their infrastructure is performing. Monthly reports on system availability and status are presented clearly and comprehensively — without unnecessary technical jargon or meaningless data. The company’s management always has an up-to-date overview of the health of its IT infrastructure without having to ask.

When there’s a problem, we let you know. When there’s a suggestion for improvement, we clearly set out the costs and benefits. When things don’t go quite to plan, we take responsibility — and sort it out.

09 — A documented and publicly available track record of results

DataRoad publishes details of its projects. The hotels we have fitted out, the networks we have certified, the companies we serve — all are documented on our website, in detail, with context and the results achieved. We have no need for vague promises or confidential references. Our portfolio speaks for itself.

We are also the MSP with the highest number of verified Google reviews in our sector in Portugal — all organic, all from real customers, all public.

10 — Top 5% Best SMEs in Portugal, for two consecutive years

In 2022 and 2023, DataRoad was recognised as one of Portugal’s Top 5% SMEs, with its Performance and Financial Soundness Index rated as Excellent. This independent recognition validates not only the quality of our service, but also the financial health, management and stability of the company our clients choose to work with.

When you entrust your company’s IT to DataRoad, you are entrusting it to a stable, certified and recognised organisation — not to a company that might not be here tomorrow.